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Customer story · UK industrial distributor
A B2B Magento Open Source portal with company accounts, customer-group pricing, quote workflow, and ERP sync, shipped in six weeks. Replaced a paper-and-email order process for 240 trade buyers.
The problem
The client was a UK industrial distributor with 240 trade buyers historically ordering by phone, email, or fax against a custom-priced quote sheet. The team was spending roughly 30 percent of working hours on order intake and quote management instead of customer service or sales. Adobe Commerce was quoted by another agency at six-figure annual licence plus a 14-week build timeline. The client wanted a faster path without compromising B2B functionality.
What we did
Magento Open Source 2.4.7 plus three production-grade B2B extensions (company accounts, requisition lists, quote management) plus a custom shared-catalog module we built for their specific pricing rules. ERP sync (Sage 200) handled by a custom NetSuite-style integration module pulling product data plus customer-specific prices nightly. Order placement triggers real-time webhook into Sage 200 for invoicing. Hyvä theme for the front-end, Hyvä Checkout for the cart. Total build six weeks: two weeks scoping plus four weeks implementation, against the 14-week Adobe Commerce quote.
The outcome
Six weeks from kickoff to live production. 240 trade buyers onboarded over the following three weeks via direct outreach plus training video. By week 12 from launch, 78 percent of orders flowing through the portal instead of phone or email. Order intake time per order dropped from 12 minutes (phone) to under 60 seconds (self-service portal). Sales team reclaimed roughly 22 hours per week, which they redirected to outbound prospecting. Total project cost £42,000 versus the £180,000+ Adobe Commerce quote plus first-year licence.
